1. Overview

This Refund Policy explains how SMMMerc handles refund requests, incomplete orders, failed orders, cancellations, and unused account balances.

We aim to resolve service-related issues fairly and in accordance with the service description, the circumstances of each order, and applicable law.

2. Account Deposits

Funds deposited into an SMMMerc account are generally intended to be used to purchase services on the Platform.

Deposits are not automatically refundable simply because a user changes their mind or no longer wishes to use the Platform. However, refund requests will be reviewed in accordance with the circumstances, our published terms, the payment method's requirements, and applicable law.

If you believe a deposit was made in error, duplicated, unauthorized, or not credited correctly, contact support and provide the relevant transaction details.

3. Failed or Incomplete Orders

If an order fails, remains undelivered, or is only partially delivered, we may investigate the order and determine an appropriate resolution.

Depending on the circumstances and applicable service conditions, a resolution may include:

• Returning the undelivered portion of the order value to your SMMMerc account balance.
• Issuing a partial credit for an order that was only partially completed.
• Cancelling an eligible order and crediting the undelivered portion.
• Providing another reasonable resolution where appropriate and agreed.

Any account credit or refund will be calculated based on the affected portion of the order and the applicable service price, subject to mandatory legal rights.

4. Completed Orders

An order reported as completed according to the selected service's criteria is generally not eligible for a refund solely because the user is dissatisfied with the outcome, provided the service was delivered as described.

However, if you believe an order was incorrectly marked as completed, materially differed from its description, or was affected by a billing error, contact support for review.

5. Drops and Retention

Social media engagement can fluctuate after delivery.

Refill eligibility depends on the specific service description. If your service includes a refill guarantee, you must follow the stated refill procedure and request a refill within the applicable period.

Where an eligible refill request cannot be fulfilled in accordance with the advertised service commitment, we will review the case and determine an appropriate remedy.

Services without a stated refill guarantee do not carry an implied permanent-retention guarantee.

6. Order Cancellation

Orders may be cancelled only where the service and order status permit cancellation.

If an order is already processing or has been completed, cancellation may no longer be possible.

Where an order is successfully cancelled before delivery or cannot be fulfilled, any applicable credit or refund will be handled according to the circumstances, the advertised service conditions, and applicable law.

7. Incorrect Links and User Errors

Customers are responsible for providing correct and eligible target links and selecting the appropriate service.

If an order fails because the user supplied an incorrect URL, selected an incompatible service, changed the target content, or otherwise failed to meet the stated requirements, a refund may not be available.

Each case remains subject to the actual service description and any mandatory legal rights.

8. Duplicate Orders

If you accidentally place duplicate orders for the same target, contact support as soon as possible.

We will check the status of both orders and determine whether cancellation, an account credit, or another resolution is possible. Duplicate orders that have already been delivered may not qualify for a refund.

9. Payment Errors and Unauthorized Transactions

If you are charged incorrectly, make a duplicate payment, or believe a transaction was unauthorized, contact us with the payment reference, date, amount, and relevant details.

We may request reasonable information to verify the transaction and investigate the issue.

Please do not send full payment card numbers, passwords, or other unnecessary sensitive credentials through support messages.

10. Refund Method and Processing Time

Where a refund is approved, we will communicate the applicable method and any relevant processing information.

Depending on the payment provider, transaction type, and circumstances, the resolution may be issued as account credit or returned through the original payment method where supported and appropriate.

Bank and payment-provider processing times are outside our direct control. We cannot guarantee that funds will appear in a bank account by a particular date.

11. Cryptocurrency Payments

Cryptocurrency transactions may be irreversible once confirmed on the blockchain. This technical limitation does not automatically determine whether a customer is entitled to a remedy for a failed order or other issue.

Any eligible refund involving cryptocurrency will be reviewed individually, taking account of the original transaction, available payment mechanisms, applicable fees, and legal requirements.

12. Chargebacks and Payment Disputes

If you have an issue with an order or payment, please contact SMMMerc support first so that we can investigate and attempt to resolve it.

You retain any dispute rights provided by your payment provider and applicable law. We may provide relevant transaction and order records when responding to legitimate payment disputes.

Fraudulent transactions or deliberate payment abuse may result in an account review or restriction, subject to applicable law.

13. How to Request a Refund

When contacting support, include:

• Your SMMMerc username.
• The relevant order ID or transaction reference.
• The service ID, if applicable.
• A clear description of the issue.
• Supporting screenshots or payment evidence, if available.

Please submit requests through our Contact page:

https://smmmerc.com/contact-us

Do not include your account password or full payment card details.

14. Policy Exceptions and Legal Rights

This Policy does not remove any consumer, payment, or other rights that cannot legally be excluded or restricted.

Where applicable law provides a mandatory refund or remedy, those legal requirements will take precedence over any inconsistent provision in this Policy.

15. Policy Changes

We may update this Refund Policy when our services, payment methods, or procedures change. The latest version will be published on this page with an updated revision date.

16. Contact Us

For refund requests and questions about this Policy, visit:

https://smmmerc.com/contact-us

Website: https://smmmerc.com