1. Introduction

SMMMerc ("we," "us," "our," or "the Platform") operates https://smmmerc.com, an online social media marketing services platform. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, purchase services, use our API, or contact our support team.

By using SMMMerc, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

Depending on how you use our Platform, we may collect the following information:

Account Information

• Username and email address.
• Password credentials, stored and processed using appropriate security measures.
• Account settings and preferences.

Order Information

• Service IDs, order quantities, target profile or content URLs, order statuses, and delivery records.
• Refill, cancellation, and support requests associated with orders.

Payment Information

• Payment amounts, transaction IDs, payment status, payment method, and related transaction records.
• Additional information required by payment providers to process or verify transactions.

Payment card details may be handled directly by third-party payment providers. We do not intentionally collect full payment card details unless expressly stated by the applicable payment process.

Technical Information

• IP address, browser type, device information, operating system, and access logs.
• Cookies, session identifiers, and information about how you interact with our website.

Communications

• Messages, support tickets, and other information you voluntarily provide when contacting us.

3. How We Use Your Information

We may use collected information to:

• Create and manage your account.
• Process orders and deliver purchased services.
• Process deposits, payments, and eligible refunds.
• Provide customer support and investigate service issues.
• Operate reseller and API functionality.
• Detect fraud, unauthorized access, abuse, and suspicious transactions.
• Maintain website functionality, security, and performance.
• Comply with applicable legal obligations.
• Communicate important service updates and policy changes.

We will not use personal information for purposes that are incompatible with this Policy unless permitted or required by applicable law.

4. Sharing of Information

We may share relevant information with:

• Service providers and suppliers: To fulfil orders and operate our services.
• Payment providers: To process payments, verify transactions, and prevent fraud.
• Hosting and technical providers: To maintain website infrastructure, security, and reliability.
• Professional advisers and authorities: Where reasonably necessary to comply with legal obligations or protect legal rights.

We do not sell personal information to third parties for their own marketing purposes.

Third-party providers may process information under their own privacy policies and applicable contractual arrangements.

5. Cookies and Similar Technologies

SMMMerc may use cookies and similar technologies to maintain login sessions, remember preferences, protect accounts, and understand website performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality, including account login and checkout.

Where required by applicable law, we will obtain consent before using non-essential cookies.

6. Data Retention

We retain information for as long as reasonably necessary to operate the Platform, maintain account and transaction records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

Retention periods depend on the type of information and the reason it was collected. When information is no longer required, we will take reasonable steps to delete or anonymize it, subject to applicable legal obligations.

7. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security.

8. Third-Party Websites and Services

Our Platform may link to third-party websites, social media platforms, payment providers, and other services. We do not control the privacy practices of independent third parties.

Please review their privacy policies before providing them with personal information.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of eligible information.
• Object to or restrict certain processing.
• Withdraw consent where processing relies on consent.
• Request information about how your data is processed.

To exercise an applicable right, contact us using the details provided on our Contact page. We may need to verify your identity before responding.

10. International Data Processing

Because SMMMerc serves international customers, information may be processed in countries where our hosting providers, service providers, or other operational partners are located.

Where required, appropriate safeguards will be applied to international data transfers.

11. Children's Privacy

SMMMerc is not intended for children who are below the minimum age permitted under applicable law to use the Platform independently. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information unlawfully, contact us so that we can review the matter.

12. Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The revised version will be published on this page with an updated revision date.

13. Contact Us

For questions or requests concerning this Privacy Policy, please contact us through our Contact page:

https://smmmerc.com/contact-us

Website: https://smmmerc.com